Support
Each address below goes to whoever actually handles that topic — pick the right one and you'll get a faster reply.
💬
General user support
Service questions, sign-up, account, report import, calculations, WB API. Main channel — write here if you're not sure where to ask.
support@wb-helper.tech
⚖️
Legal matters
Public offer, personal data consent, privacy policy, 152-FZ requests, regulator inquiries.
legal@wb-helper.tech
🤝
Partnerships & integrations
WB API integrations, B2B partnerships, white-label, reseller inquiries.
partners@wb-helper.tech
📢
Advertising & marketing
Ad placement, cross-promo, special projects, ORD ad-marking compliance.
ads@wb-helper.tech
💰
Billing
Subscription payment, invoices, refunds, accounting cooperation.
money@wb-helper.tech
Phone
If email isn't enough — call. We'll answer or get back to you within the day.
+7 (968) 077-89-91Mon–Fri, 10:00–19:00 MSK
Telegram channel
Service news, releases, incidents, changelog. Subscribe to stay updated.
t.me/wb_helper_techStandard email SLA — up to 24 hours on business days. Urgent incidents on paid plans get a faster response.
Operator details and the full list of legal documents are on the Legal documents.